We’ve created this page to keep you informed and updated on the company-wide measures we’ve implemented to prevent the spread of COVID-19. As a trusted brand in the laundry cleaning industry, we want to continue to assure our clients of the hygienic cleaning practices we perform and inform of the extra measures being taken based on continued monitoring local and federal health organization recommendations.
3/19/2020 No-contact Pickup and Delivery
We are open and able to fulfill orders following our no-contact procedures:
- Package laundry in a trash bag or other closed bag
- Place laundry in a designated place or on your porch for pickup
- Retrieve laundry from the designated place or your porch after delivery
- If you are ill please pause service until you are felling well again
3/22/2020 Laundry Service is an Essential Business
Laundry service is essential to the communities we serve. As such, we will keep our doors open and continue to provide this needed service.
What you can do:
Use disposable trash bags (13-gal size) to package dirty laundry for pickup.
Place laundry on the porch or other secure space for no-contact pickup. Inform your driver and or send a picture of the pickup location.
Allow your driver to drop off clean laundry on the porch or other secure space. Inform your driver your preferred location.
If you are ill, please pause service and resume when you are feeling better.
What are we doing:
All pickups and deliveries will be no-contact.
All drivers and laundry handlers will wear gloves when handling dirty laundry as an added precaution.
While on routes, drivers will use sanitary measures between each pickup & delivery.
Drivers will communicate with clients to coordinate safe, non-contact pickups and deliveries.
As always, each client’s laundry is washed, dried and folded separate from all other laundry.
Per usual protocol, drivers and laundry handlers are washing hands before handling any laundry.
Laundry machines, folding surfaces, hampers, baskets, etc. will be sanitized between each load.
Clean laundry will be returned in sealed plastic bags.
Frequently Asked Questions
Local orders in Singapore:
Standard: 3-5 Days
Express: 24 Hours / Same day delivery
Return / Refund Policy
We want to ensure that you are comfortable with our products. That's why we allow returns and refunds 7 days from the date you receive your products.
Bulk & Corporate Orders
We provide special rates for bulk and corporate orders. Please contact: email@example.com
Most of our products have come with 1 year of warranty unless otherwise stated.
Please contact us over chat or WhatsApp: 8111 0064 for warranty enquiries.
An email will be sent to your email address after a few days. Please chat with us if you would like an update on your order.
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